If you've just realised you sent to the wrong network, the most useful thing right now is clear information, not panic. This article is honest about what can and can't be recovered — we'd rather tell you the truth than a comforting guess.
First: don't take any more action on that address
Stop trying to "fix it" by sending more funds to the same place, and don't send anything else until you understand which category your mistake falls into below.
Why this happens
The same asset can exist on more than one network — your USD₮ on Tron, Solana and EVM are three separate wallets, and your BTC on the Bitcoin network vs Spark are two separate wallets. Networks don't talk to each other, so sending to an address that was issued for a different network is the single costliest mistake in this app. See One ENTA Wallet, Multiple Blockchains — How It Works for the full picture.
What actually determines whether it's recoverable
We're not going to give you a made-up success percentage — recovery depends entirely on the specific networks involved and whether a valid, controllable address received the funds. Broadly:
Sent within a compatible address format (for example, mixing up which EVM chain, when the receiving address happens to still be a valid EVM address) — there's a real chance the funds are sitting at a reachable address, and recovery may be possible with support's help.
Sent across fundamentally different address formats (for example, a Bitcoin-network address vs a Spark address, or an EVM address vs a Solana or Tron address) — the destination address format may not correspond to any wallet that can be reached at all. In these cases, funds are frequently unrecoverable. We're telling you this plainly rather than promising a fix we can't guarantee.
This is also exactly why Enta labels the network clearly on every deposit and send screen, and why we keep repeating "check the network" across these articles — it's the one manual check that prevents this entire category of loss.
What to do right now
Open the transaction in your Enta history and copy its transaction hash.
Message support in the chat with the transaction hash, the network you sent from, and the network you believe the address belongs to. Do this as soon as you notice — the earlier we know, the more options exist.
You can also look the transaction up yourself in the meantime — see How to verify your own transaction — without trusting our app — to confirm exactly where it settled while you wait to hear back.
Going forward
Before sending, open the specific network's wallet page in Enta and copy the address from there — never reuse an address you saved from memory or from a previous conversation.
If you're unsure which network to use at all, Tron vs Solana vs EVM — which network should you actually pick? walks through how to decide before you're in this situation.
Still have questions? Message us in the chat — we're happy to help.