Enta the app is a window into your wallet — it isn't the wallet itself. That distinction is what makes an outage survivable.
What an outage affects
Opening the app, or seeing your live balance.
Sending new payments, until service is restored.
What it doesn't affect
The record of what you hold. Your balances and transaction history are recorded on public blockchains, not in a private database on our servers.
Anything already confirmed. A transaction that has settled on-chain has settled. Nothing on our side can un-settle it.
How to check during an outage
You don't have to wait for us to come back to find out where your money is. If you have a wallet address or a transaction hash, you can look it up on any public block explorer and see the current state for yourself.
That's the point of building on a public chain rather than an internal ledger: the answer to "is it still there?" doesn't depend on our servers being up.
If a transfer was in flight
Look up the transaction hash on a block explorer. It will tell you whether it left the sending wallet and whether it has confirmed. If it left and confirmed, it's done regardless of what the app is showing.
If you can't tell, send us the hash when we're back — that's the fastest way for us to trace it.